FAQs

FAQs

Can I book by telephone?

No, All bookings are to be made online.

No, All bookings are to be made online.

How secure are the car parks?

Security is taken very seriously.  Our off-airport car park is manned 24/7.

How far is the car park from the Airport?

We are based less than 1 mile from Bristol Airport.

What time should I arrive at the car park?

When making your booking you will be asked what time you estimate you will arrive at the car park. Try to make this time at least half an hour before your first check-in time.

Can I book short notice?

We ask that you book at least 1 day before you are due to travel, booking later than this may be possible but please phone to confirm.

Will I be sent confirmation of my booking?

You will receive an email confirming your booking which includes all of the details you need to make your parking experience as stress-free as possible.

I haven’t received my email confirmation. What do I do?

The first thing you should do is check your ‘junk’ or ‘spam’ email folder, as these emails sometimes end up there. If not, please contact us at bookings@a38parking.co.uk and include your name and car reg in your email or call our customer services on 07794 982921 8am-8pm Mon-Fri. Alternatively, you may contact the car park directly using the contact details on your booking confirmation.

Is there an extra discount for booking more than one vehicle at a time?

Not at this time. Our prices are per vehicle and are already at a discounted rate.

What is A38 Parking Meet and Greet Parking?

A38 Parking Meet & Greet Parking is a convenient and hassle-free way of parking. Drive directly to the airport terminal and be met by a parking chauffeur. Your car will be taken by them to a nearby secure car park whilst you check-in. Upon your return, your car is brought back to you at the airport terminal so you can be on your way quickly. This is a popular choice for disabled travelers, business people and for people traveling with children.

How do I change my flight dates or times?

Please contact our Customer Services team on 07794 982921 to make an amendment 9am-5pm Mon-Fri or via e-mail bookings@a38parking.co.uk. Please have your booking confirmation to hand as we will need the details off this to amend your booking.

Bookings can be cancelled up to 24 hours prior to arrival but no refund will be issued for parking only a full credit note with to be used within 6 month usuals from cancellation date.

How do I make a complaint?

We take complaints very seriously.Please send your complaints via e-mail bookings@a38parking.co.uk (For the attention of Head of Customer Services)

You will receive a response within 3 working days of us receiving you complaint.

Please note: Terms and Conditions are available online to clients prior to making a booking. Terms and Conditions Here .